N.B. Throughout these Terms and Conditions none shall in full or part override or affect your statutory rights.
Neither you nor we may alter the terms of this agreement without the agreement of the other. If you require any changes, please make sure that you ask for these to be put in writing. This is to ensure that you can avoid any problems surrounding what you have agreed and what is expected of us.
3. Order Waiting Time
We will specify the approximate date of delivery at the time of confirmation of your order, but it is usually 7 to 10 working days. You will be contacted by a member of the sales team on receipt of your order to give you an approximate delivery date or waiting time. If events or circumstances outside our control affect the original estimated delivery date beyond a reasonable time, we will inform you.
4. Place, Terms and Time of Delivery
We will do all that we reasonably can to meet the date given for FREE delivery. In the event of our failure to deliver due to unforeseen circumstances beyond our control, we will contact you immediately when we become aware of the problem and arrange an alternative delivery date, as soon as possible to original scheduled date.
In most cases we will use a subcontractor to deliver the goods to you.
Please check your delivery is intact BEFORE accepting it – any visible external damage should not be signed for. Once signed for, BuzzGrass will not accept any liability for goods damaged in transit.
Should you give the driver permission to enter your property, we will not be made responsible for any accidental damage made to the goods or inside the property.
You should inform us of any faults that you have found with the item or its packaging as soon as you take delivery and you will be asked to provide photographic evidence of the fault(s) before we re-deliver a new item.
Please tell us as soon as you can if there are likely to be any problems that may affect your delivery. We will not deliver any goods if access is denied or it is not safely possible. Where an abortive delivery results from circumstances within your control we will charge you for redelivering the goods.
In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date. In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists. With your assistance we will arrange a new delivery date as soon as possible after the originally abortive attempt, as we want the goods to be in your possession as quickly as possible.
If you have asked to collect the goods from our premises, you can collect the goods from us at any time during our working hours of 8:30am – 4:30pm Monday to Thursday and 8:30am – 3:15pm on Fridays.
5. Refund Policy
If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund.
All unwanted goods will be subject to a handling charge.
Please return the unwanted goods to:
SIS Manufacturing Co Ltd., T/As BuzzGrass, Glasson Industrial Estate, Maryport, Cumbria, CA15 8NT
We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods.
This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment, within 14 days.
7. Terms of Payment
8. Made to measure
The goods remain our sole property until full payment has been received by us at which time title passes to you. You will be responsible for the care of the goods once you have received delivery of them.
We will not pay for:
It is our policy to deliver goods to you as quickly as we can. In return we expect you to assist us to arrange the delivery date promptly once you are advised that the goods are available.
12. Manufacturer’s guarantee of goods
13. Your rights to cancel and applicable refund.
1. Before the goods are delivered, you have the following rights to cancel an order for goods (other than made-to-measure goods), including where you choose to cancel because we are affected by an event outside our control or we change these terms to your material disadvantage:
2. Unfortunately, as the made-to-measure goods are made to your requirements, you will not be able to cancel your order once made (but this will not affect your legal rights as a consumer in relation to made-to-measure goods that are faulty or not as described).
14. Our rights to cancel and applicable refund
We may have to cancel an order before the goods are delivered, due to an event outside our control or the unavailability of stock. If this happens:
15. Information about us
BuzzGrass is a trading name of Artificial Grass Ltd which is a company registered in England and Wales. Our company registration number is 6036237 and our registered office is at Glasson Industrial Estate, Maryport, Cumbria CA15 8NT. Our registered VAT number is 897655057.
16. How we may use your personal information
1) We will use the personal information you provide to us to:
2) You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.
3) We will not give your personal data to any other third party.
17. Intellectual property rights
The website and material contained in the website is copyright © of SIS Group Limited except where otherwise stated. You may download, view and print extracts from the website for internal use within your organisation in relation to pitches and/or maintenance services we provide, but must not otherwise copy, reproduce or re-distribute the contents of the website in whole or in part, or permit others to do so, without our prior written consent. All other rights are reserved, including all copyright, database rights and other intellectual property rights in the the website.